The water slides and kids' activities kept my children entertained all day. A fun and lively atmosphere made family time lovely.

I thoroughly enjoyed the stunning ocean views from my room, and the resort's layout made it easy to stroll leisurely through the beautiful gardens and well-maintained pathways. The staff were consistently attentive, making my stay delightful.

Elevator wait times were often frustrating.

What shines and what doesn’t

The spa was fabulous and the staff was exceptionally friendly making it an enjoyable experience.

The check-in process was frustrating with long waits and multiple room issues that impacted our stay.

family-first fun at moon palace resort with delightful staff at the playroom

Exceptional service and kids loved the activities!

Top Notch Family Vacation Experience

The staff was amazing. They kept our coffee cups filled. Plus, the beach activities were endless, we spent hours kayaking and snorkeling, saw some very nice fish right off the shore.

amazing staff but limited dining options

The staff truly made my stay memorable. From the seamless check-in process to the attentive service on the beach, everyone was energetic and eager to help. I also appreciated the stunning sea view from my room that added to the relaxing atmosphere.

Some dining options felt restricted during my visit.

We had an amazing family stay, especially enjoying the excellent variety of food and the beautiful views from our room. The kids loved the Games Room, keeping them entertained for hours. We'd definitely return!

Had an amazing time with friends! The dolphin experience was a blast, and our kids loved the activities designed just for them. We also enjoyed a guided tour, soaking in the natural beauty and culture. The staff were friendly, which made our stay even more memorable.

Our mini-fridge didn’t work for most of our stay, which was frustrating.

The experience was remarkable, with beautifully maintained grounds and friendly staff. I thoroughly enjoyed the delicious breakfast options, including bacon, which catered to various dietary needs. The spacious room had a lovely ocean view, making it a perfect retreat. Additionally, it would have been better to have more flexibility in room configurations.

The experience at Moon Palace Jamaica was mostly enjoyable, with friendly staff and a beautiful atmosphere enhancing our stay. However, noise from evening parties was disruptive, and we encountered some inconsistencies in service. The food variety was great, but recurring dishes could be improved.

The staff at Moon Palace Jamaica were exceptionally friendly, making us feel right at home. Our room was beautifully decorated and had a breathtaking view of the ocean. The variety of food in the main restaurants and the 24-hour snack bars kept everyone happy throughout our stay.

Some communication issues upon arrival.

the location was stunning, with gorgeous views of the ocean. our room was very nice and kept clean by beverly. the staff at guest services provided a great overview of the resort and made us feel welcome.

would have preferred better communication regarding extra guests before arrival.